Privacy Policy

1. About TributeHarbor

TributeHarbor is a digital condolence and memorial platform currently operating from Penang, Malaysia.

The platform is designed to help families and funeral service providers create memorial pages, share funeral information, receive condolence messages, connect relatives and friends, and access other memorial-related services.

References in this Privacy Policy to “TributeHarbor,” “we,” “us” or “our” mean the operator of the TributeHarbor platform and website.

2. Information We May Collect

The information we collect depends on how you interact with TributeHarbor.

A. Memorial Request Information

When a family member, authorized representative or funeral service provider requests a memorial, we may collect:

• Name of the deceased
• Preferred memorial display name
• Photographs
• Date of birth
• Date of passing
• Life story or obituary information
• Wake and funeral information
• Funeral location
• Livestream information
• Religious or cultural service information
• Other memorial content supplied by an authorized person

B. Family and Submitter Information

We may collect information about living individuals, including:

• Full name
• Email address
• Telephone or WhatsApp number
• Relationship to the deceased
• Preferred contact method
• Funeral home or organization represented
• Verification information where reasonably required

C. Condolence and Memorial Interaction Information

If you interact with a memorial, we may collect:

• Your name
• Your condolence message
• Your relationship to the family, if provided
• Digital tribute selections
• Information submitted with a family-support transaction

D. Technical Information

When you use our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website or source
• Cookie and similar technology information

3. How We Use Information

TributeHarbor may process information for purposes including:

• Creating and maintaining memorial pages
• Reviewing and verifying memorial requests
• Contacting family representatives or funeral service providers
• Publishing approved memorial information
• Providing funeral and livestream information
• Displaying approved condolence messages
• Providing digital tribute features
• Processing or facilitating payments where available
• Providing customer support
• Responding to corrections or removal requests
• Preventing fraud, abuse and unauthorized memorial creation
• Improving the security and performance of the website
• Complying with applicable legal and regulatory obligations

4. Public Memorial Information

Memorial pages are generally intended to be viewed by family members, friends and other visitors.

Information approved for publication may therefore be publicly accessible, including:

• Name of the deceased
• Memorial photograph
• Birth and passing dates
• Funeral information
• Life story or obituary
• Approved condolence messages
• Other memorial information authorized for publication

5. Memorial Verification

TributeHarbor may verify a memorial request before publication.

Verification may include contacting:

• The person submitting the request
• An authorized family representative
• The relevant funeral service provider
• Other appropriate persons where reasonably necessary

TributeHarbor may refuse, suspend or remove a memorial where authorization or information cannot reasonably be verified.

6. How We May Share Information

We do not sell personal information to advertisers.

Information may be shared where reasonably necessary with:

7. Payments

Where TributeHarbor introduces digital tribute or family-support payments, transactions may be processed by third-party payment providers.

TributeHarbor does not intend to require users to provide payment-card passwords, online banking passwords or similar authentication credentials directly to TributeHarbor.

Payment providers may process information according to their own privacy notices and regulatory obligations.

8. Cookies and Website Analytics

TributeHarbor may use cookies and similar technologies to:

• Keep the website functioning correctly
• Improve security
• Remember user preferences
• Understand website traffic and performance
• Measure how visitors use TributeHarbor

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Data Storage and International Transfers

TributeHarbor may use hosting, cloud, communication, payment and technology providers whose systems or servers may be located outside Malaysia.

Where personal data is transferred internationally, TributeHarbor will seek to use appropriate safeguards and service providers consistent with applicable Malaysian data-protection requirements.

10. Data Retention

TributeHarbor will retain information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing and maintaining memorial services
• Maintaining appropriate business records
• Resolving disputes
• Preventing fraud or abuse
• Complying with legal or regulatory requirements

Memorial content may be retained for a longer period where the purpose of the service is to preserve a lasting memorial, subject to family instructions and applicable law.

11. Security

TributeHarbor takes reasonable administrative, technical and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

However, no website, network or electronic storage system can guarantee absolute security.

Users should never submit passwords, banking passwords, card PIN numbers or unnecessary confidential information through a memorial or contact form.

12. Data Breaches

If TributeHarbor becomes aware of a personal data breach, we will assess the incident and take appropriate steps in accordance with applicable Malaysian data-protection requirements, including notification obligations where applicable.

13. Your Privacy Rights

Subject to applicable law and verification of your identity, you may contact TributeHarbor to request:

• Access to personal information we hold about you
• Correction of inaccurate personal information
• Updating of incomplete information
• Withdrawal of certain consents where applicable
• Information about how your data is being used
• Other rights available under applicable Malaysian law

Some requests may be limited where retaining or processing information is required by law, necessary to protect another person's rights, or otherwise permitted under applicable law.

14. Memorial Corrections and Removal Requests

An authorized family representative may contact TributeHarbor to request correction, restriction or removal of memorial content.

TributeHarbor may request reasonable evidence to confirm the requester's identity, relationship to the deceased or authority to act for the family.

Where there is a disagreement between family members, TributeHarbor may temporarily restrict or suspend content while the matter is reviewed.

15. Children

TributeHarbor services are not intended to encourage children to independently submit personal information or create memorials.

Where memorial content relates to a child or includes information about minors, the submitting adult should ensure that they are appropriately authorized to provide that information.

16. Third-Party Websites and Services

TributeHarbor memorials may contain links to external services, such as:

• Livestream platforms
• Google Maps
• Payment providers
• Funeral-home websites
• Social media services

TributeHarbor is not responsible for the privacy practices of independent third-party websites or services.

17. Changes to This Privacy Policy

TributeHarbor may update this Privacy Policy as the platform, technology, payment services, legal requirements or business operations develop.

The latest version will be published on this page together with its effective or last-updated date.

18. Malaysian Data Protection Law

TributeHarbor is based in Malaysia and intends to handle personal data in accordance with applicable Malaysian data-protection requirements, including the Personal Data Protection Act 2010 and applicable amendments, regulations, guidelines and regulatory requirements.